Thozo Phone IVR & Call Management Solution

Thozo Phone IVR (Interactive Voice Response)

Thozo Phone IVR enables your business to manage incoming and outgoing calls directly from Thozo. It integrates with CRM, Sales, Helpdesk, Accounting, and other Thozo applications, helping your team deliver faster and more professional customer service. Thozo itself integrates with VoIP providers and SIP-based phone systems rather than acting as a phone carrier.

Key Features

📞 Smart IVR (Interactive Voice Response)

  • Welcome greeting
  • Multi-level IVR menus
  • Department-wise call routing
  • Business hours routing
  • Holiday announcements
  • Custom voice prompts

Example:

  • Press 1 – Sales
  • Press 2 – Customer Support
  • Press 3 – Accounts
  • Press 4 – Technical Support
  • Press 0 – Speak with Reception

☎️ Incoming Call Management

  • Automatic caller identification
  • Customer details displayed instantly
  • Screen pop-up with customer history
  • Automatic call assignment
  • Call queues
  • Missed call tracking
  • Call forwarding
  • Call transfer
  • Hold and resume calls

📲 Outgoing Call Management

  • Click-to-call from CRM, Contacts, Sales, and Helpdesk
  • Automatic call logging
  • Call notes
  • Follow-up scheduling
  • Activity reminders
  • Call history

👤 CRM Integration

  • Caller details displayed instantly
  • Lead creation from unknown callers
  • Contact management
  • Opportunity tracking
  • Sales pipeline updates
  • Automatic activity creation

🎧 Helpdesk Integration

  • Ticket creation during calls
  • Customer issue tracking
  • Service history
  • Escalation management
  • Agent assignment

💼 Sales Integration

  • Click-to-call from quotations
  • Customer order history
  • Follow-up reminders
  • Opportunity management
  • Sales call tracking

📑 Call Recording

  • Call recording (provider-dependent)
  • Playback
  • Download recordings
  • Quality monitoring
  • Compliance support

📊 Call Reports & Analytics

  • Total incoming calls
  • Total outgoing calls
  • Missed calls
  • Average call duration
  • Agent performance
  • Call volume reports
  • Daily, weekly, and monthly reports

👥 Multi-Agent Call Center

  • Unlimited agents
  • Queue management
  • Ring groups
  • Agent availability
  • Supervisor monitoring
  • Call distribution

🌍 Multi-Branch Support

  • Branch-wise IVR
  • Department routing
  • Location-based numbers
  • Multi-company support

🔔 Notifications

  • Missed call alerts
  • Voicemail notifications
  • Follow-up reminders
  • Agent availability alerts

IVR Flow Example

Customer Calls Business Number

↓

Welcome Message

↓

"Thank you for calling ABC Company."

↓

Press 1 – Sales

Press 2 – Support

Press 3 – Accounts

Press 4 – HR

↓

Call Routed to Department

↓

Customer Details Open Automatically in Thozo

↓

Call Logged Automatically

↓

Follow-up Activity Created

Thozo Integration

The phone solution integrates with:

  • CRM
  • Sales
  • Helpdesk
  • Contacts
  • Accounting
  • Invoicing
  • Project
  • Calendar
  • Marketing
  • Purchase
  • Inventory

Supported VoIP Providers

Thozo can integrate with many SIP/VoIP solutions, including:

  • Asterisk
  • FreePBX
  • Axivox
  • 3CX
  • Aircall
  • CloudTalk
  • Ringover
  • Twilio (via integration)
  • SIP-compatible PBX systems

The exact IVR capabilities depend on the connected VoIP/PBX provider. Thozo provides the business workflow and customer integration, while the telephony provider handles voice infrastructure.

Business Benefits

  • Improve customer experience
  • Never miss customer calls
  • Faster response times
  • Automatic call logging
  • Better sales tracking
  • Enhanced customer support
  • Reduced manual work
  • Complete communication history
  • Centralized customer information
  • Increased team productivity

Ideal For

  • Customer Support Centers
  • Sales Teams
  • IT Companies
  • Healthcare
  • Educational Institutions
  • Manufacturing
  • Retail
  • Logistics
  • Real Estate
  • Financial Services
  • Professional Services
  • E-commerce Businesses

Why Choose Thozo Phone IVR?

  • Professional call handling
  • Intelligent IVR menus
  • Automatic CRM integration
  • Click-to-call functionality
  • Real-time caller information
  • Call recording support
  • Queue and agent management
  • Detailed reporting and analytics
  • Scalable for small businesses and enterprises
  • Cloud and On-Premise deployment support