✅ Refund Policy (Thozo)

Effective Date: 01-01-2026

This Refund Policy explains how refunds are handled for services purchased from Thozo.in.

🧾 1. Service-Based Nature

Our services are digital and project-based. Once work begins, time and resources are allocated.
Therefore, refunds depend on the project stage and scope of work completed.

🚀 2. Core Services

We provide the following services:

✅ Software Development
✅ Web Development
✅ Mobile App Development
✅ Cloud Solutions
✅ Automation & Embedded Solutions
✅ IT Consulting, Support & Maintenance
✅ AI / Data Solutions

📦 3. Business Software Features

Our software and solutions may include:

✅ Billing & GST
✅ CRM & Sales
✅ WhatsApp Marketing
✅ Inventory Management
✅ Mobile App Access
✅ SMS & Email Integration
✅ Website
✅ Social Media Ads

✅ 4. Refund Eligibility

Refunds may be considered if:

✔ Project has not started after payment confirmation
✔ Work is not delivered as per agreed proposal scope (valid reasons required)
✔ Duplicate payment made by mistake

❌ 5. Non-Refundable Cases

Refunds will NOT be provided if:

  • Client changes mind after work starts
    • Client fails to provide content/details on time
    • Delays happen due to client approvals or communication gaps
    • Work is completed and delivered as agreed
    • Third-party costs are involved (domain, hosting, plugins, API charges, theme licenses)

🔄 6. Partial Refund

If the project is cancelled after work begins:

  • Refund (if any) will be calculated based on work completed
    • Admin, planning, design, and development efforts may be deducted

📩 7. Refund Process

To request a refund, contact us with:

  • Invoice number
    • Project details
    • Reason for refund request

📧 Email: info@thozo.in

⏳ 8. Refund Timeline

If approved, refunds will be processed within 7–14 business days, depending on the payment method and bank processing time.

📞 9. Contact

📧 info@thozo.in
🌐 thozo.in