✅ Terms & Conditions (Thozo)

Effective Date: 01-01-2026

Welcome to Thozo.in. By accessing or using our website and services, you agree to the following Terms & Conditions.

🚀 1. Services

Thozo provides services including (but not limited to):

✅ Software Development
✅ Web Development
✅ Mobile App Development
✅ Cloud Solutions
✅ Automation & Embedded Solutions
✅ IT Consulting, Support & Maintenance
✅ AI / Data-related Solutions

Service scope, timeline, pricing, and deliverables will be shared through proposals, quotations, or service agreements.

📦 2. Business Software Features

Our software solutions may include the following features:

✅ Billing & GST
✅ CRM & Sales
✅ WhatsApp Marketing
✅ Inventory Management
✅ Mobile App Access
✅ SMS & Email Integration
✅ Website
✅ Social Media Ads

📌 3. Project Confirmation

A project is confirmed only after:

✔ Proposal acceptance
✔ Advance payment (if applicable)
✔ Required project details are provided

💳 4. Payments

  • Payments must be made as per invoice terms
    • International payments may include gateway fees or currency conversion charges (if applicable)
    • Delayed payments may impact timelines and delivery schedules

🤝 5. Client Responsibilities

The client agrees to provide:

  • Required content (text/images/logo) on time
    • Access to hosting/domain (if needed)
    • Prompt feedback for approvals and revisions

Delays from the client side may extend the project timeline.

📅 6. Delivery & Revisions

  • Delivery timelines are estimates based on project scope
    • Revisions are limited as per proposal agreement
    • Major scope changes may require extra charges and timeline extensions

🧾 7. Intellectual Property

  • After full payment, the final deliverables belong to the client (as per agreement)
    • Thozo may showcase work in portfolio unless confidentiality is requested in writing

🔌 8. Third-Party Tools & Licenses

If the project uses third-party plugins, paid tools, APIs, or themes:

  • License costs are the client’s responsibility unless included in the quote

🛠️ 9. Support & Maintenance

Post-delivery support is provided as per the agreed support period or maintenance plan.

⚠️ 10. Limitation of Liability

Thozo is not responsible for:

  • Business loss, profit loss, or indirect damages
    • Issues caused by third-party hosting, APIs, payment gateways, or plugins
    • Delays caused by client-side approvals or incomplete inputs

✅ Terms & Conditions – Software Setup Service

Effective Date: [24/04/2026]

  1. Service Overview

We provide setup, configuration, and onboarding support for third-party business software (free or paid plans).

This includes:
✅ Account setup & configuration
✅ GST & billing setup
✅ Customer & product setup
✅ Basic integrations guidance
✅ Training & onboarding support

⚠️ The software/platform is provided by a third-party provider. We only offer setup and support services.

  1. Setup Charges
  • The setup fee is a one-time service charge
    • Charges apply for our time, expertise, and configuration work
    • Payment must be made in advance before starting the service
  1. Third-Party Software Disclaimer
  • We do not own or sell the software
    • We are not responsible for pricing, policies, or changes made by the third-party provider
    • Any limitations of the free or paid plan are defined by the software provider
  1. Client Responsibilities

The client must provide:
• Business details (GST, address, etc.)
• Required content (logo, invoice format, product details)
• Timely approvals and communication

Delays from the client side may affect delivery timelines.

  1. Delivery Timeline
  • Setup is typically completed within 1–3 working days
    • Timeline may vary depending on complexity and data availability
  1. Revisions & Support
  • Basic setup revisions are included
    • Additional customization or advanced changes may be charged separately
    • Support is limited to [X days] after completion
  1. Non-Refund Policy
  • This is a service-based offering, so charges are non-refundable once work has started
    • Refunds are only considered if the project has not been initiated
  1. Limitation of Liability

We are not responsible for:
• Software downtime or technical issues from the provider
• Errors due to incorrect data provided by the client
• Business loss or indirect damages

❌ 11. Termination

Either party may terminate a project with written notice.
Payments and completed work will be handled as per the Refund Policy.

⚖️ 12. Governing Law

These terms are governed by the laws of India, unless otherwise stated in a written agreement.

 

📞 13. Contact

📧 info@thozo.in
🌐 thozo.in

 

THOZO – Terms & Conditions (International Clients)

  1. Services
    THOZO provides software, SaaS solutions, and related business services.

  2. Pricing & Currency
    All pricing may be displayed in USD or other currencies. Final settlement may be processed in INR as per payment provider conversion rates.

  3. Payment Terms

  • Payments must be made in advance unless otherwise agreed.

  • We accept international payments via secure gateways.

  • Any transaction fees or currency conversion charges are borne by the customer.

  1. GST & Export Compliance

  • Services provided outside India qualify as export of services.

  • Invoices are issued under LUT (Letter of Undertaking) without IGST.

  • Invoice will include: “Supply meant for export under LUT without payment of IGST”.

  1. Refund Policy

  • No refunds once service is activated or delivered.

  • Subscription services are non-refundable after billing cycle starts.

  1. Service Availability
    We strive for 99% uptime but do not guarantee uninterrupted service.

  2. Limitation of Liability
    THOZO shall not be liable for indirect, incidental, or consequential damages.

  3. Termination
    We reserve the right to suspend services for non-payment or misuse.

  4. Governing Law
    These terms are governed by the laws of India.

  5. Contact
    For support: support@thozo.com