Thozo Live Chat

Connect with Website Visitors in Real Time

Thozo Live Chat helps businesses engage website visitors instantly through live messaging. It enables your sales and support teams to answer questions, qualify leads, provide customer support, and convert visitors into customers—all from within Thozo. Live Chat integrates with CRM, Helpdesk, Sales, and Website applications to centralize customer interactions.

Key Features

💬 Real-Time Live Chat

  • Instant communication with website visitors
  • One-to-one conversations
  • Fast response to customer inquiries
  • Reduced email response time
  • Improved customer experience

🌐 Website Chat Widget

  • Add a chat widget to your website
  • Works with Thozo websites
  • Can also be embedded on third-party websites using a widget code
  • Responsive design for desktop and mobile
  • Customizable appearance and messages

👥 Multiple Live Chat Channels

Create separate chat channels for different teams:

  • Sales
  • Customer Support
  • Technical Support
  • HR Recruitment
  • Accounts
  • Billing
  • Marketing
  • Product Information

Each channel can have its own operators and configuration.

👨‍💼 Operator Management

Assign multiple operators to each channel.

Features include:

  • Multiple chat agents
  • Automatic chat distribution
  • Workload balancing
  • Online/Offline status
  • Operator availability

Chats are assigned based on operator availability and workload.

🤖 Chatbot Automation

Automate customer conversations using chatbots.

Supported chatbot actions include:

  • Welcome messages
  • Ask questions
  • Collect customer name
  • Collect email address
  • Collect phone number
  • Qualify leads
  • Create CRM leads
  • Create Helpdesk tickets
  • Transfer to a live operator
  • Conditional conversation flows

🎯 Lead Generation

Convert visitors into business opportunities.

Automatically:

  • Capture visitor information
  • Create CRM Leads
  • Store conversation history
  • Notify the sales team
  • Assign leads to sales representatives

🎧 Customer Support

Support teams can:

  • Resolve customer issues
  • Answer product questions
  • Share troubleshooting steps
  • Escalate support cases
  • Create Helpdesk tickets directly from chats

📁 Chat History

Every conversation is stored.

Includes:

  • Complete transcript
  • Date & time
  • Customer details
  • Assigned operator
  • Conversation duration
  • Ratings (if enabled)

⭐ Customer Ratings

After each conversation customers can:

  • Rate the support experience
  • Leave comments
  • Provide feedback

Managers can review ratings to improve service quality.

📊 Reports & Analytics

Monitor chat performance with built-in reports:

  • Conversation history
  • Session statistics
  • Operator performance
  • Customer ratings
  • Average response time
  • Conversation duration
  • Chat volume trends

🌍 Visitor Information

View visitor details such as:

  • Current page
  • Recent pages visited
  • Products viewed
  • Visit history
  • Country (with GeoIP configured)
  • Returning visitor information

🎨 Widget Customization

Customize the chat widget with:

  • Brand colors
  • Welcome message
  • Chat button text
  • Automatic opening rules
  • Language settings
  • Position on the website

⚙️ Smart Chat Rules

Configure rules based on:

  • Website URL
  • Country
  • Time spent on page
  • Automatic chat popup
  • Manual chat button
  • Business requirements

Thozo Module Integration

Live Chat integrates seamlessly with:

  • CRM
  • Sales
  • Helpdesk
  • Website
  • Contacts
  • Marketing Automation
  • Email Marketing
  • Discuss
  • Projects
  • Calendar

Business Benefits

  • Improve customer engagement
  • Increase lead conversion
  • Reduce response time
  • Enhance customer satisfaction
  • Centralize customer communication
  • Automate lead qualification
  • Improve team productivity
  • Provide instant support
  • Track customer interactions
  • Make data-driven decisions with reports

Industries We Serve

  • Manufacturing
  • Retail
  • Wholesale
  • Healthcare
  • Education
  • Construction
  • Real Estate
  • Logistics
  • Food & Beverage
  • E-Commerce
  • IT & Software
  • Professional Services

Deployment Options

  • Thozo Community Edition (feature availability depends on edition and installed modules)
  • Thozo Enterprise Edition
  • Cloud Deployment
  • On-Premise Deployment

Why Choose Thozo Live Chat?

  • Real-time visitor engagement
  • Intelligent chatbot automation
  • CRM lead generation
  • Helpdesk integration
  • Customizable chat widget
  • Multiple chat channels
  • Multi-operator support
  • Detailed analytics and reporting
  • Mobile-friendly experience
  • Fully integrated with Thozo business applications

Ideal For

  • Customer Support Teams
  • Sales Teams
  • E-Commerce Stores
  • Corporate Websites
  • Educational Institutions
  • Healthcare Providers
  • Real Estate Companies
  • Manufacturing Businesses
  • Service Providers
  • IT & Software Companies

For more details and the latest feature information, you can refer to the official resources: