Thozo VoIP (Voice over Internet Protocol) – Complete Guide

Thozo VoIP (called Thozo Phone in newer versions) allows users to make and receive phone calls directly from Thozo using a SIP-compatible VoIP provider. It integrates with CRM, Sales, Helpdesk, Contacts, and other modules so calls are linked to customer records and activities. Thozo itself is not a telephone service provider—it connects to supported SIP/VoIP services such as Axivox, DIDWW, OnSIP, or other compatible providers.

What is Thozo VoIP?

Thozo VoIP enables your team to:

  • Make calls from within Thozo
  • Receive incoming calls in the browser
  • Automatically identify callers
  • Log calls against CRM leads and contacts
  • Schedule follow-up activities
  • Record customer communication history
  • Integrate with Helpdesk and Sales workflows

Main Features

  1. Click-to-Call

Call directly from:

  • CRM Leads
  • Contacts
  • Customers
  • Quotations
  • Sales Orders
  • Helpdesk Tickets
  • Employees

No need to dial numbers manually.

  1. Incoming Calls

When a customer calls:

  • Customer information pops up automatically
  • Contact record opens instantly
  • Call can be answered from the browser (depending on provider)
  • Call is logged automatically
  1. Outgoing Calls

Users can:

  • Dial any number
  • Click phone numbers anywhere in Thozo
  • Add notes during the call
  • Schedule follow-ups
  1. CRM Integration

Calls are connected to:

  • Leads
  • Opportunities
  • Contacts
  • Companies

After every call you can:

  • Add notes
  • Change lead stage
  • Schedule next activity
  • Create quotations
  1. Helpdesk Integration

Support agents can:

  • Receive customer calls
  • Open tickets
  • Update ticket status
  • View customer history
  • Create follow-up tasks
  1. Sales Team Features

Sales representatives can:

  • Call prospects
  • Log conversations
  • Create quotations
  • Schedule follow-ups
  • Convert leads into customers
  1. Activity Management

Every call can create:

  • Phone activity
  • Reminder
  • Follow-up
  • Meeting
  • Email task
  1. Caller Identification

Incoming calls automatically display:

  • Customer Name
  • Company
  • Lead Status
  • Last Purchase
  • Previous Calls
  1. Browser Softphone

The built-in phone widget supports:

  • Answer
  • Reject
  • Hold (provider-dependent)
  • Mute
  • Dial Pad
  • Transfer (provider-dependent)
  1. Call Logging

Automatically stores:

  • Date
  • Time
  • Duration
  • Agent
  • Customer
  • Notes
  • Call Status
  1. Multi-User Support

Suitable for:

  • Sales Teams
  • Customer Support
  • Reception
  • Managers
  • Multiple Departments
  1. Multi-Company Support

Manage calls for:

  • Branch Office
  • Headquarters
  • Franchise
  • Multiple Companies

Supported Integrations

Thozo Phone supports SIP-compatible providers. Official documentation includes:

  • Axivox
  • DIDWW
  • OnSIP
  • Other SIP-compatible PBX systems

It can also work with platforms such as:

  • Asterisk
  • FreePBX
  • 3CX
  • Yeastar
  • Grandstream UCM
  • Issabel
  • FusionPBX

Configuration depends on SIP compatibility and provider support.

IVR Features (Provider/PBX Dependent)

If your PBX supports IVR:

  • Welcome Greeting
  • Press 1 for Sales
  • Press 2 for Support
  • Press 3 for Accounts
  • Press 4 for HR
  • Queue Management
  • Ring Groups
  • Business Hours Routing
  • Holiday Messages
  • Voicemail

These features are generally provided by the connected PBX or VoIP provider rather than Thozo itself.

Call Queue

  • Sales Queue
  • Support Queue
  • Technical Queue
  • Billing Queue
  • Priority Customers
  • Automatic Distribution

Call Recording

Depending on your provider:

  • Record Calls
  • Download Recordings
  • Playback
  • Quality Monitoring
  • Compliance

Reports

View reports for:

  • Incoming Calls
  • Outgoing Calls
  • Missed Calls
  • Call Duration
  • Agent Performance
  • Department Reports
  • Daily/Weekly/Monthly Statistics

Mobile Support

  • Browser-based calling on mobile devices is available, but incoming-call behavior depends on the platform. Thozo recommends using a SIP client (such as Zoiper) if users must always receive calls on mobile because the Thozo app itself may not stay connected for incoming calls in the background.

Security

  • Secure SIP Authentication
  • HTTPS
  • TLS/SRTP (provider dependent)
  • User Permissions
  • Call Logs
  • Access Control

Hardware Support

Compatible with:

  • SIP Phones
  • IP Phones
  • USB Headsets
  • Bluetooth Headsets
  • Softphones
  • Browser Calling

Business Benefits

  • Improve customer service
  • Faster sales follow-up
  • Automatic CRM updates
  • Centralized communication
  • Reduced manual work
  • Better reporting
  • Increased productivity
  • Complete customer interaction history

Typical Setup

Customer
      │
      ▼
VoIP Provider (Axivox / DIDWW / OnSIP / SIP PBX)
      │
      ▼
Thozo Phone
      │
      ▼
CRM • Sales • Helpdesk • Contacts

Typical Implementation Process

  1. Install the Phone app in Thozo.
  2. Configure a supported VoIP/SIP provider.
  3. Add SIP credentials for each user.
  4. Test inbound and outbound calls.
  5. Integrate with CRM, Sales, and Helpdesk workflows.

Industries That Benefit

  • Customer Support Centers
  • Sales Teams
  • Manufacturing
  • Retail
  • Healthcare
  • Education
  • Logistics
  • Real Estate
  • Financial Services
  • IT Companies
  • Professional Services
  • E-commerce

Thozo Thozo VoIP Services

  • Thozo Phone & VoIP Setup
  • SIP Provider Integration
  • IP PBX Integration (Asterisk, FreePBX, 3CX, Yeastar)
  • IVR Configuration
  • Call Queue & Ring Group Setup
  • CRM & Helpdesk Integration
  • Call Recording Configuration
  • User & Extension Management
  • Cloud & On-Premise Deployment
  • Training, AMC & Technical Support

This solution is ideal for businesses that want to manage all customer calls, sales activities, and support interactions directly inside Thozo while using a standards-based VoIP infrastructure.